GENERAL

What is iWantTFC Tickets?

iWantTFC Tickets is the leading digital events portal in the Philippines where one can find exciting experiences online – from movies on-demand, fan engagement activities, to concerts and many more.

iWantTFC Tickets is a platform for producers, artists and content creators who want to entertain an audience, share their artistry or simply tell their stories.

Do I have to be logged in on iWantTFC.com to make a purchase on iWantTFC Tickets?

No. However, iWantTFC Tickets requires a separate registration and login from iWantTFC.com. If you are new to iWantTFC Tickets, you need to SIGN UP to create a new account, but if you already have an existing registered account on iWantTFC Tickets or a KTX.PH account, you can use either to log in and purchase e-tickets.

An Electronic Ticket (e-ticket) is a digital access delivered via email and also saved on My Orders Page on your iWantTFC Tickets account after a purchase transaction.

Do I have to subscribe to iWantTFC.com to make a purchase on iWantTFC Tickets?

No. However, iWantTFC Tickets requires a separate registration from iWantTFC.com.

To purchase e-tickets, just SIGN UP to create a new iWantTFC Tickets account, but if you already have an existing registered account on iWantTFC Tickets or a KTX.PH account, you can use either to log in and purchase e-tickets.

I am an existing iWantTFC.com user, can I use my iWantTFC.com account to make a purchase on iWantTFC Tickets?

No. iWantTFC Tickets requires a separate registration from iWantTFC.com.

To purchase e-tickets, just SIGN UP to create a new iWantTFC Tickets account, but if you already have an existing registered account on iWantTFC Tickets or a KTX.PH account, you can use either to log in and purchase e-tickets.

How do I purchase e-tickets?

On Desktop/Laptop Web:

1. Go to iwantTFC.com

2. Click Tickets tab on the top left part of the Home Page.

3. You will be redirected to iWantTFC Tickets website <insert link here>.

4. Log in with your iWantTFC Tickets credentials. If you have not signed up yet, you need to sign up <insert link to sign up process> and create a new account first. If you have an existing KTX.ph account, you may also use it to log in.

5. Select the content you would like to purchase.

6. Follow the payment instructions on the checkout page to complete your purchase.

On Mobile Web:

1. Go to iwantTFC.com

2. Tap on the hamburger menu and select Tickets.

3. You will be redirected to iWantTFC Tickets website <insert link here>.

4. Log in with your iWantTFC Tickets credentials. If you have not signed up yet, you need to sign up <insert link to sign up process> and create a new account first. If you have an existing KTX.ph account, you may also use it to log in.

5. Select the content you would like to purchase.

6. Follow the payment instructions on the checkout page to complete your purchase.

When do e-tickets go on sale for an event?

Promotional notifications and information on availability of e-tickets are sent to registered iWantTFC Tickets users.

If an event is sold out, register your email address to be included on the waitlist found on the event details page to be notified when e-tickets go back on sale. However, registering on the waitlist does not guarantee that e-tickets will go back on sale.

How secure is my personal information?

iWantTFC Tickets respects your privacy and is committed to protecting your personal data. You may check the full terms and conditions of our Privacy Notice <insert link>.

Up to how many devices can I use to watch the movie/event I purchased?

You may watch your purchased movie/event from one device per e-ticket.

What will happen if I share the e-ticket/streaming link?

If another user attempts to access the same e-ticket/streaming link while in use, the first user will get disconnected.

How long can I access the movie/content I purchased on iWantTFC Tickets?

Streaming duration may vary per content. Event details are available upon selecting the e-ticket on the showpage of your chosen content.

Can I watch my purchased movie/content on another platform other than web browser where I paid for it?

Yes, you can also watch the video content on your mobile device. Just click on the "Go to Stream" button on the confirmation email sent to you upon purchase or on the My Orders Tab, while logged in to your account on iWantTFC Tickets.

How do I watch an event on livestream? Any requirements?

Using your desktop, laptop or mobile device, just click on the ""Go to Stream"" button on the confirmation email sent to you upon purchase or on the My Orders Tab, while logged in to your account on iWantTFC Tickets.

Please take note of following:

1. Ensure you have stable Internet Connection.

2. Turn off VPN on proxy services and screen mirroring.

3. Use system supported browsers, such as Google Chrome, Firefox, or Safari.

4. Use Google Chromecast or an HDMI cable if you want to watch the content on your TV.

TICKETS

What is an Electronic Ticket (E-Ticket)?

An Electronic Ticket (e-ticket) is a digital access delivered via email and also saved on My Orders Page on your iWantTFC Tickets account after a purchase transaction.

For Livestream ticket, you will also receive an email where you can click the “Go to Stream” button for you to view the live streaming event/ show.

I did not receive the link for livestream event, what should I do?

Kindly email tickets@iwantTFC.com. A representative will get in touch with you to look into your request.

When I click on the streaming link, I'm seeing "An unknown error has occurred", what should I do?

Make sure that your internet connection is stable; refresh or reload your screen/page. 

How many e-tickets can I buy for a livestream event?

For Livestream events / shows, buyer can purchase maximum of 5 e-ticket per transaction. If you need more e-tickets/ access, you need to do a separate transaction.

ORDERS, PAYMENTS AND PRICING

What payment methods do you accept?

We are currently looking to make more payment options available such as credit card and online banking.

But in the meantime, please see the available payment options:

o In the Philippines - GCash, Maya, GrabPay and Shopeepay

o Outside the Philippines - WeChat Pay.

How do I know if my payment has been accepted?

For payments via GCash,Maya, and GrabPay , you will receive an SMS confirmation that the amount has been deducted from your wallet. You will also receive an email confirmation from ipay88.

Once your payment has been received, your e-ticket will automatically be emailed to you.

For We Chat Pay & Shopeepay , a confirmation message will appear on your screen upon successful purchase.

Will I be able to pay during weekends/holidays?

For e-wallets, you may pay anytime 24/7.

How do I get an official receipt?

Official receipt will be sent to your email 24-48 hours after purchase.

Who sets the e-ticket prices of events on iWantTFC Tickets?

E-Ticket prices are set by the event promoters, and iWantTFC Tickets has no control over e-ticket prices.

What is a handling fee?

Handling fees are charges required by certain merchants. Applicable handling fees will be reflected at the checkout page during purchase.

How do I get a refund?

iWantTFC Tickets standard policy is that we are unable to offer refunds for e-ticket purchases unless the event is cancelled.

This is outlined in our terms and conditions during purchase. Please ensure during your purchase that you are buying the correct number of e-tickets for the correct event.

If you have any questions or queries about a purchase you have made, please send us a message.

Can I purchase e-tickets using a voucher/promo code?

Yes, you may purchase using promo code/voucher from a valid promotional offer.

How can I check my latest movie/content purchases?

You can check it on the confirmation email sent to you upon purchase or on the My Orders Tab, while logged in to your account on iWantTFC Tickets.

Is there a maximum limit in purchasing e-tickets?

There is no limit in purchasing e-tickets. However, please note that you can only purchase maximum of 5 order of e-tickets per transaction. If you need more e-tickets/ access, you need to do a separate transaction.

How do I watch the movie/content/livestream that I purchased on iWantTFC Tickets?

Using your desktop, laptop or mobile device, just click on the "Go to Stream" button on the confirmation email sent to you upon purchase or on the My Orders Tab, while logged in to your account on iWantTFC Tickets.

Please take note of following:

1. Ensure you have stable Internet Connection.

2. Turn off VPN on proxy services and screen mirroring.

3. Use system supported browsers, such as Google Chrome, Firefox, or Safari.

4. Use Google Chromecast or an HDMI cable if you want to watch the content on your TV.

PARTNERSHIPS

How do I get my show or event listed on iWantTFC Tickets?

Kindly contact support@iwanttfctickets.com if you wish to have your show or event listed on iWantTFC Tickets. A representative will get in touch with you.

How to book events on iWantTFC Tickets site?

For event bookings please click the PARTNER WITH US button above this page or email  support@iwantTFCttickets.com  A representative will contact you to book your events in iWantTFC Tickets.